CPE Registration No. 201023608D
CPE Registration period 31 October 2012 - 30 October 2016
WSQ Advanced Certificate in Hotel and Accommodation Services - Concierge
Overview
The WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) is a Supervisory level qualification requiring students to complete 10 Competency Units (4 Core units and 6 Elective units) and attain at least 27 credits.
Students of the WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) will gain knowledge and become competent in skills from a broad range of highly developed supervisory skills specific to the Hotel and Accommodation Services industry.
Content
The WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) course offered by William Angliss Institute includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provide a selection of supplementary knowledge (selected to meet industry and/or individual need) drawn from food service, front office/guest services, housekeeping operations, MICE and event operations, sales and marketing and service excellence.
Course Developer
Workforce Development Agency / William Angliss Institute
Entry Requirement
- WSQ Certificate in Hotel and Accommodation Services or
- Two (2) years’ work experience at the operations level in the tourism sector or
- WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Assessment
Competency Based Assessment for t his qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Certification
Upon successful completion of the programme, trainee will receive a WSQ Advanced Certificate in Hotel and Accommodation Services.
Articulation
For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).
No. of WSQ Units
10 Competency Units (4 Core units and 6 Elective units)
Duration of Course
The duration of course is 270 hours (Core - 106 hrs/Electives - 144 hrs/Assessment - 20 hrs). Assessment hours for each unit are approximately 2 hours.
Mode of Delivery
Part-time and possibly full-time.
Average teacher-student ratio
1 teacher to a maximum of 20 students.
Target Audience
This qualification is suitable for:
-
New entrants to this sector
- Assistant Concierge
Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.
Course Fees (excluding GST)
Gross course fee $6750.00
Less 90% WDA grant ($6075.00)
Nett course fee $675.00
Other costs
IWC insurance scheme - $12
Eligibility
Singapore Citizens and Permanent Residents.
Apply Now using Angliss Online Application form
List of competency units in Advanced Certificate in Hotel and Accommodation Services - Concierge
|
A trainee must complete all 4 core units leading to at least 11 credits: |
Credits |
|
TH-BF-301C-0 Monitor Income and Expenses (24 hrs) TH-RM-301C-0 Implement Loss Prevention (10 hrs) TH-HRM-301C-0 Conduct Orientation and Training (32 hrs) TH-HRM-302C-0 Supervise Staff (40 hrs) |
3 1 3 4 |
|
PLUS a trainee must complete at least 6 elective units leading to at least 16 credits: |
Credits |
|
Front Office/Guest Services TH-FGS-305E-0 Monitor Valet Parking Services (16 hrs) TH-FGS-306E-0 Monitor Concierge Services (34 hrs) TH-FGS-307E-0 Monitor Business Centre Operations (16 hrs) TH-FGS-308E-1 Monitor Bell Services (16 hrs) |
2 4 2 2 |
|
Site and Equipment Management TH-SEM-301E-0 Implement Site/Outlet and Equipment Maintenance Plans (32 hrs) |
3 |
|
Service Excellence SV-RS-301G-0 Implement Continual Improvements in Service Delivery (30 hrs) |
3 |
The training hours listed above do not include assessment hours/Nominal assessment hours for all units are approximately 2 hours.
